At Wing Chun Origins (WCO) we committed to protecting your privacy. We value your privacy and work hard to ensure that your details are secured and never released to any other party.
Your personal information is used solely for our own purposes in ensuring we can provide you with an agreeable shopping experience. We are committed to protecting your personal information and will always handle your details with care.
At WCO we take great pride in our reputation for quality and we want to ensure you love the items you purchase. If you have changed your mind on a purchase or ordered the wrong item we will refund the purchase price of the item provided that:
- you bear the cost of returning the item/s
- the item/s is in original saleable condition with all original tags in an unworn, unopened and unused state
Please note all SALE items are final sale and cannot be returned for a change of mind refund or exchange unless deemed faulty.
All returns must received within 14 days to be eligible for a refund. We do not refund original shipping charges on change of mind order.
If you are not able to comply with these requirements, WCO reserves the right to refuse to offer a refund on change of mind items.
Damaged and Faulty Goods
We aim to provide our customers of the highest standard and quality. If you have received an item with a defect, please contact us so we can guide you through the returns process and help resolve the problem as soon as possible. Please note that we require a photo showing the fault, which will speed up the returns to process for you.
All SALE items are final sale and cannot be returned for a change of mind refund or exchange unless deemed faulty.
We will process the refund as soon as we received the returns that may take 2-7 business days to reach us. Once received, your request will be processed within 1-3 business days. Please note that your financial institution may need 3-5 days to clear the funds back into your account.
You will be refunded the same way you paid.
Credit card or PayPal:
Your refund will be credited into the same account your payment came from.
The refund amount will be reissued as a new voucher code via email.